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Safety and Quality in Health Care-Free-Samples-Myassignmenthelp
Questions: 1.Define Quality in Health Care and Explain the key elements of Total Quality Management and Continuous quality Improvement in the Health Care context. 2.Patient Safety is considered to be the cornerstone of hHgh-Quality Health Care. What is meant by the two terms safety in Healthcare and Patient Safety?3.In 2012 the Australian Commission on Safety and Quality in Healthcare implemented National Safety and Quality Health Service (NSQHS) Standards. What are these standards and why were they developed?4.What is understood by the term Safety Culture in Health Care and how can it be measured? What is the significance of a Poor Safety Culture for health care Professionals and Patients?5.What is the role of Clinical Leaders when ensuring Quality Improvement in the Clinical settings? Answers: 1.Quality in health care- Quality in health care is defined as the degree to which health care organization maintains desired health outcome for individual patient or population group. Quality in health care is also reflected by adherence to current professional knowledge and clinical standards of practice (Folland, Goodman, Stano, 2016).. When health care professionals do the right thing at the right time for the right people, then this leads to the delivery of quality care. The definition of quality may differ according to the perspective of a health care professional or health care consumer. A health care consumer regards the following elements as an indicator of quality in health care: Access and delivery of care in a timely manner Respect and understanding of patients preference Management of physical issues Good communication and health education Emotional support Effective patient follow up process (Anhang Price et al., 2014) The term continuous quality management and total quality management was given by McLaughline Kaluzny (2016) and it involved the systematic process in organization for planning and implement continuous improvement in health care quality and meeting key expectations. Continuous quality improvement is dependent on the following elements: Commitment of an individual to improve quality Responsiveness to patients need Organizational learning arrangements Adaption of new opportunities for continuous improvement Redesign of health care process On the contrary, total quality management is dependent on the ability of an organization to engage in participative management for safety and quality of care. Total quality management is also ensured by the commitment of stakeholders to maintain safety of patient (Kronick et al., 2015). 2.Safety in healthcare is an indicator of quality and it can be defined as the process of reducing the risk of unnecessary harm to a minimum level. Quality improvement initiative is an important part of safety in health care by means of which practice structure, systems and clinical care process is routinely examined. Safety in health care is dependent on the elements of knowledge and information management, professional and patient-focus care, competence and capacity and good management of finance (Vincent Amalberti, 2015). The Clinical Excellence Commission regards accreditation, education and training for quality, information management, continuity of care and competence of health care staffs as important part to promote safety in health care (Clinical Excellence Commission - Clinical Procedure Safety, 2017). Patient safety is one of the fundamental principle of health care that involves the process of management and prevention of errors and adverse affects to patient. Hence, major emphasis is on preventing errors, learning from errors that occur and building a safety culture in health care organization. Some of the example of patient safety practices include reducing negative outcomes in patient by resource management and tracking different type of failures in health care system such as communication failure, medical errors, clinical performance evaluation and patient management process (Carayon et al., 2014). Health care organizations now pay great attentions to patient safety and quality improvement to establish their reputation as a high quality care providers. Patient safety first starts with the development of patient safety culture where the core goal is well-being of patient. This is then driven by a vision and compliance with recognized standards of care. Patient safety culture c an be built by involving everyone at each level to foster a safe environment of accountability. Leadership commitment also determines the patient safety level within health care system (Okuyama, Wagner, Bijnen, 2014). 3.The Australian Commission on Safety and Quality Health Care implemented the National Safety and Quality Health Service (NSQHS) Standards in 2012 following public and stakeholder consultation. The main purpose was to develop and national and uniform measure of safety and quality in health care to address the gap in current and best practice outcomes in health care. Through the set of standards, the main aim was to assist health service organization to maintain safe and high quality care. The main stakeholders involve in the consultation and collaboration process included technical experts, health professionals and patient. The NSQHS helps to effectively evaluate whether minimum standards of safety and quality are met in health care organizations or not. The following are the NSQHS standards: Governance for safety and quality in health care organizations- This is related to quality framework required for the introduction of safe system in health care. Partnership with consumers- This standard defines the strategy for patient-centred health system Prevention of health care associated infection- It describes the strategies and systems needed to prevent infection of patient within the healthcare system Medication safety- It described the process needed for safely prescribing, dispensing and administering medicines to patients in health care setting. Clinical handover- It relates to the process of effective clinical communication for the safety of patient Patient identification and procedure matching- This involves the appropriate process to match the identity of patient and the assigned treatment for them to prevent adverse events. Blood and blood products- It explains the process needed for safe management of blood and products to preserve the safety of patient. Prevention of pressure injuries- It describes the best practice standards needed to prevent pressure related injuries in patient. Identifying and responding to clinical deterioration in acute health care- It involves the process needed by organization to effectively respond to patients with deteriorating clinical condition. Preventing falls- It defines the best practice standards to prevent and manage incidences of fall in health care organization (Australian Commission on Safety and Quality in Health Care, 2012). 4.Safety culture in health care is defined as the style and proficiency in health and safety management by combining the elements of individual and group values, attitudes and perceptions towards safety, competency standards and patterns of behavior to promote safety. Organizations can establish a positive safety culture by efficiently sharing perception of safety, adequate communication process and implementation of preventive measures. Building a true safety culture is a challenging task, however the progress in the development of safety culture can be measured by range of indicators. This includes measurement of observable behavior, attitudes and perceptions of individual towards safety. It can also be measured by the number of adverse events and safety problems in particular health care organization (Weaver et al., 2013). Some of the strategies for promoting a culture safety include the following: Adequate reporting of medical errors and adverse incidents Analysis and evaluation of the cause of errors and incidents Learning from errors and planning continuous improvement in the system to prevent the same incident again Regular review of hospital safety standards (Morello et al. 2013) Poor safety culture is very significant for health care organization as this may seriously affect the patient and their health care related outcomes. Negative safety culture increases the likelihood of fatal consequences for organization. Poor communication and lack of perception about the importance safety affects patient outcomes significantly. Safety culture has been found to have a link with patient outcomes as poor safety cultures increases the likelihood of hospital morbidity rates, adverse events, readmissions and health care cost (Weaver et al., 2013). 5.Clinical leaders play a very important role in promoting safety and quality of care. Health care environment is associated with many challenges like workforce issues, changing consumer expectations, increase in demand of care and concern about quality and safety. Clinical leaders manage all these things. In the area of implementing quality improvement initiatives in health care, clinical leaders play the following role: They formulate the goal and vision for continuous quality improvement Be accountable for quality and safety Set key priorities for quality improvement Uses practice data to enhance care, set quality goals and monitor clinical performance Engage in frank discussion with staff related to safety concerns Enhancing the credibility of the error reporting system Managing and responding to disruptive and unprofessional behavior of health care staffs Making changes in health care environment and organizational structure (McFadden et al., 2015) Clinical leaders have both legal and moral obligation to maintain safety of patient and improve the quality of care. They spend considerable time on quality and safety related activities. The clinical managers interaction on quality strategies and performance evaluation promotes the achievement of quality and safety standards. Some of the measures adopted by clinical leader, which lead to good quality performance, include adapting system wide measures for quality improvement. They play a role in developing improvement culture, promoting clinical involvement and safety climate attitudes. Effective clinical leaders with correct attitude have the capability to influence the culture of the organization and they are involved at all levels to promote quality improvement. Innovation is found as a factor to change the health organization and improve clinical pathways. This is also a focus for clinical leaders involved in quality improvement process (Parand et al., 2014). References Anhang Price, R., Elliott, M. N., Zaslavsky, A. M., Hays, R. D., Lehrman, W. G., Rybowski, L., ... Cleary, P. D. (2014). Examining the role of patient experience surveys in measuring health care quality.Medical Care Research and Review,71(5), 522-554. Australian Commission on Safety and Quality in Health Care. (2012). National Safety and Quality Health Service Standards. Retrieved from https://www.safetyandquality.gov.au/wp-content/uploads/2011/09/NSQHS-Standards-Sept-2012.pdf Carayon, P., Wetterneck, T. B., Rivera-Rodriguez, A. J., Hundt, A. S., Hoonakker, P., Holden, R., Gurses, A. P. (2014). Human factors systems approach to healthcare quality and patient safety.Applied ergonomics,45(1), 14-25. Clinical Excellence Commission - Clinical Procedure Safety. (2017).Cec.health.nsw.gov.au. Retrieved 17 August 2017, from https://www.cec.health.nsw.gov.au/patient-safety-programs/assurance-governance/clinical-procedure-safety Folland, S., Goodman, A. C., Stano, M. (2016).The Economics of Health and Health Care: Pearson International Edition. Routledge. Kronick, S. L., Kurz, M. C., Lin, S., Edelson, D. P., Berg, R. A., Billi, J. E., ... Meeks, R. A. (2015). Part 4: Systems of Care and Continuous Quality Improvement.Circulation,132(18 suppl 2), S397-S413. McFadden, K. L., Stock, G. N., Gowen III, C. R. (2015). Leadership, safety climate, and continuous quality improvement: impact on process quality and patient safety.Health care management review,40(1), 24-34. McLaughlin, Kaluzny, A. D. (2006).Continuous quality improvement in health care: theory, implementation, and applications. Jones Bartlett Learning. Morello, R. T., Lowthian, J. A., Barker, A. L., McGinnes, R., Dunt, D., Brand, C. (2013). Strategies for improving patient safety culture in hospitals: a systematic review.BMJ Qual Saf,22(1), 11-18. Okuyama, A., Wagner, C., Bijnen, B. (2014). Speaking up for patient safety by hospital-based health care professionals: a literature review.BMC health services research,14(1), 61. Parand, A., Dopson, S., Renz, A., Vincent, C. (2014). The role of hospital managers in quality and patient safety: a systematic review.BMJ open,4(9), e005055. Vincent, C., Amalberti, R. (2015). Safety in healthcare is a moving target. Weaver, S. J., Lubomksi, L. H., Wilson, R. F., Pfoh, E. R., Martinez, K. A., Dy, S. M. (2013). Promoting a Culture of Safety as a Patient Safety StrategyA Systematic Review.Annals of internal medicine,158(5_Part_2), 369-374.
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